Terms & Conditions

Important: These terms are intended for business customers only. They are written for DeskStack’s MVP rental/subscription workflow and should be reviewed by a qualified UK solicitor before you rely on them for high-value or regulated contracts.

1. Parties and purpose

These Terms & Conditions apply between DeskStack (“DeskStack”, “we”, “us” or “our”) and the business customer named in the onboarding application (“Customer”, “you” or “your”). They set out the basis on which DeskStack supplies workstation hardware, accessories and related services on a business rental/subscription basis.

The person submitting the application confirms they are authorised to act for the Customer and to request DeskStack services on the Customer’s behalf.

2. Application, approval and contract formation

• Submitting an onboarding application does not automatically create an active subscription.
• All applications are subject to manual approval by DeskStack.
• DeskStack may approve, decline or request further information at its discretion.
• A contract starts only when DeskStack approves the application and the Customer completes the payment/subscription setup requested by DeskStack.

3. Services and equipment

DeskStack may supply laptops, monitors, docks/hub monitors, keyboards, mice, headsets, cables, power supplies and related accessories as selected in the onboarding application or agreed separately in writing.

Exact brands, models, cosmetic grade and specifications may vary where a suitable equivalent or better item is supplied.

4. Ownership of assets

All equipment supplied by DeskStack remains the property of DeskStack at all times unless DeskStack expressly agrees otherwise in writing. The Customer must not sell, pledge, dispose of, lend, sub-rent, modify beyond normal use, or grant any third-party rights over DeskStack equipment.

5. Minimum term, rolling term and cancellation

• The minimum initial term is three months from the subscription start date unless agreed otherwise in writing.
• After the minimum term, the subscription continues on a rolling monthly basis.
• The Customer may cancel after the minimum term by giving at least 30 days’ written notice.
• If the Customer requests cancellation before the end of the minimum term, DeskStack may require payment of the remaining charges due for the minimum term.

6. Charges and payment

• Monthly charges are based on the package, quantity, upgrades and any agreed additions shown during onboarding or agreed separately.
• Prices are quoted excluding or including VAT as shown on the relevant page or invoice. VAT may be charged where applicable.
• Payments are collected through the payment method or provider specified by DeskStack, such as Stripe.
• DeskStack may suspend service, withhold replacements, or start recovery of equipment if payment is overdue.

7. Delivery, setup and acceptance

DeskStack will use reasonable efforts to deliver equipment within advertised or agreed timescales, but delivery dates are estimates unless expressly confirmed in writing. The Customer must inspect equipment promptly after delivery and report any missing, damaged or incorrect items as soon as reasonably possible.

8. Customer responsibilities

• Keep all equipment secure, insured where appropriate, and used only for lawful business purposes.
• Use reasonable care to prevent loss, theft, damage or misuse.
• Ensure employees, contractors and users follow these terms.
• Keep login credentials, data and business information secure.
• Do not remove asset tags, serial labels or security markings.

9. Damage, loss and fair wear

Fair wear and tear from normal business use is accepted. The Customer is responsible for loss, theft, missing accessories, avoidable damage, liquid damage, impact damage, cracked screens, malicious damage, unauthorised modification, or damage caused by misuse or negligence.

Where equipment is lost, stolen, not returned, or returned damaged beyond fair wear and tear, DeskStack may charge repair cost, replacement cost, missing accessory cost, recovery cost, or any other reasonable cost incurred.

10. Return of equipment

• At the end of the subscription, the Customer must return all DeskStack equipment and accessories promptly and in reasonable condition.
• DeskStack may continue billing until all equipment is returned or otherwise resolved.
• The Customer must make equipment available for collection or return using the method reasonably requested by DeskStack.
• Failure to return equipment may result in recovery costs, replacement charges and legal action.

11. Director/signatory confirmation

The person signing the onboarding form confirms that they are authorised to submit the application, accept these terms on behalf of the Customer and arrange payment for the subscription. If DeskStack requires a personal guarantee or director guarantee for a specific Customer, that must be agreed in a separate written document.

12. Software, licensing and data

The Customer is responsible for ensuring any software, accounts, cloud services and data used on the equipment are properly licensed and lawfully used. Unless expressly agreed, DeskStack is not responsible for backing up, recovering or managing Customer data.

Before returning equipment, the Customer should remove business data where appropriate. DeskStack may securely wipe returned devices as part of its refurbishment and redeployment process.

13. Support, replacements and maintenance

DeskStack will provide reasonable support for supplied equipment. Replacement equipment may be refurbished and may differ in model provided it is reasonably suitable for the agreed package. Support does not cover misuse, unauthorised repairs, third-party software issues, customer network issues, or data recovery unless agreed separately.

14. Liquidation, insolvency or business closure

The Customer must notify DeskStack immediately if it ceases trading, becomes insolvent, enters liquidation, administration or any similar process, or is otherwise unable to pay its debts. DeskStack may terminate the service and require immediate return of equipment.

15. Liability

DeskStack is not liable for indirect loss, loss of profit, loss of business, loss of goodwill, loss of data, interruption to business, or consequential losses. Nothing in these terms limits liability where it cannot legally be limited, including liability for death or personal injury caused by negligence or fraud.

16. Privacy and records

DeskStack may collect and store onboarding information, signatures, IP address, user agent, acceptance timestamps and account details for contract administration, fraud prevention, support, billing and legal record keeping. Payment details are handled by the payment provider where applicable.

17. Changes to these terms

DeskStack may update these terms from time to time. The version accepted during onboarding will be recorded against the application. Material changes to an active agreement will be communicated where required.

18. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction unless otherwise required by law.

19. Contact

For contract, billing or return queries, contact DeskStack using the contact details shown on the DeskStack website or invoice.